In order to carry out activities with our company, you agree to these legal conditions and clauses with the corresponding legal effects. It is advisable to have read them as it is compulsory to accept them before making the booking.
The reservation will be the confirmation of having read and accepted them. Likewise, WONDER TOURS, S.L. undertakes to notify the general conditions by publishing them on the website before making the reservation. Failure to comply with these considerations, rules and clauses may lead to the suspension of the activity.
WONDER TOURS S.L. has the obligatory insurances to be able to carry out the sport activities according to the established law. With policy number 1300000891 – (W. R. Berkeley), accident insurance and with policy number 8668455 – (AXA) civil liability insurance. Liability insurance is included and accident insurance must be taken out separately. These insurances are available to clients as long as they comply with the conditions and clauses set out herein. These insurances are only and only for the activities of the company and will not be responsible or provide such insurance for actions or accidents outside the company and its activities.
COVERAGE AND GUARANTEES:
Death due to accident 3000€.
Total and absolute permanent disability due to accident 6000€.
Partial permanent disability according to the scale based on the maximum capital of 6000€.
Medical assistance up to 6000€.
Rescue and salvage expenses, up to 6000€.
1- Be under 65 years of age.
2- Be over 14 years of age for accidental death cover.
3- Not suffering from any type of illness: alcoholism, apoplexy, diabetes, mental derangement, hemiplegia, paraplegia, quadriplegia, diseases of the spinal cord or encephalopathies, epilepsy, acquired immunodeficiency virus (HIV or AIDS) and the illnesses and manifestations related to it.
4- Not to be legally incapacitated for contracting the insurance or for any professional or work activity.
It is advisable that the participant obtains the European Health Insurance Card in his/her country of origin in order to be assisted by the Spanish Social Security in case of accidents or incidents that may occur outside of the activities contracted with WONDER TOURS S.L.
If the cause of the accident is due to weather conditions, lack of attention of the client, lack of physical fitness of the client, illness of the client, etc., the company will not be held responsible.
GUIDE AUTHORITY AND DISRESPECT
The authority and professionalism of the guides will never be questioned by any of the clients, nor their ability to make decisions that affect the client or the group. Under no circumstances will disrespect towards the guide, other clients or people from other groups taking part in the activity be accepted.
HEALTH AND HYGIENE
-Non-insurable persons are excluded from the group accident insurance.
-The organising company WONDER TOURS S.L. must be informed in advance (before the arrival of the group) if any of the participants require specific medication or present any health risk that could affect the normal development of the programme.
-The client admits not having any physical or mental problems or illnesses prior to the activity. In the event of suffering from any ailment, illness, previous injury, taking medication or pregnancy, he/she will be obliged to inform the company, in order to assess his/her capacity to carry out the activity, foresee actions or refuse to carry out the activity.
-In no case will the company be responsible for illnesses or injuries prior to the activity.
-The client admits that he/she has not consumed narcotics, drugs or alcohol and that he/she is in good physical condition. -In the event that the client of their own volition, ignorance of the activity, not being in good physical shape or not being in optimal conditions for the development of the activity, will be excluded from the activity, and NO MONEY WILL BE REFUNDED IN ANY CASE, OF SUCH ACTIVITY.
RULES OF BEHAVIOUR IN THE NATURAL ENVIRONMENT
The client accepts the rules of behaviour and prohibitions of the different regulations in force in the different natural areas where the activities take place. In the same way, the client accepts the measures taken by the guide in the different activities with respect to the conservation of the environment (natural environment, rural environment, etc.).
Some of the rules and measures taken for the conservation of the environment are: Do not throw rubbish or organic waste both in urban and natural environments, walk along paths and tracks, do not pick up plants, animals or rocks, in riverbeds without sporting interest walk outside if possible, do not disturb or shout absurdly in bird nesting areas, do not scratch or paint on walls, rocks, information panels etc., do not break, scratch or damage furniture or signs, do not leave the group, do not smoke or talk on the phone, other more special rules of behaviour will be indicated by the guide in each situation.
PROPER HANDLING OF EQUIPMENT, LOSS OF EQUIPMENT AND LOSS OF OBJECTS.
The company’s equipment is checked before each activity and is in perfect condition. Therefore, from the moment of delivery to its return, the client is responsible for it and must return it in perfect condition.
In case of loss or damage due to misuse of the material, the client will be required to PAY FOR IT. The activity is carried out with a protective helmet; the company will provide you with one, but if you wish you can bring your own if it is approved.
SEGWAY TRIP S.L. will not be responsible for the loss or damage of objects that the client brings to the activity.
TRANSPORT AND PUNCTUALITY
For the realization of the activity, the client will use his personal vehicle. WONDER TOURS S.L. does not have licenses or permits for the transport of people, so if transporting customers these would be outside the responsibility and coverage of the company.
The company will not be responsible or liable for any accidents, incidents that customers may have with their vehicles both on the way to, parking and return of the activity. Once a time and place have been agreed upon for the activity and in the event of a possible delay, the client must inform the company as soon as possible. If the delay is not notified or justified, the company reserves the right to leave the meeting point and in no case will refund the contracted activity.
PARTIAL CANCELLATION OF ACTIVITIES
The organising company WONDER TOURS S.L. reserves the right to change all or part of the programme due to adverse climatological, meteorological and/or hydrological conditions.
In order to be able to deal quickly and correctly with customer complaints, these should be made at the end of the activity.
WONDER TOURS S.L., through its “contact” section on the website, has a space where it receives claims and complaints on a personal level and makes its complaints book available to the client.
HOW TO MAKE A RESERVATION AND REQUIREMENTS TO BE FULFILLED
To make a reservation and guarantee the activity contracted WONDER TOURS S.L. has an ON-LINE RESERVATION MANAGEMENT SERVICE THROUGH ITS WEBSITE. In this link HOW TO BUY you can get information about the operation to follow in our online booking shop.
The amount to be paid on our website with Paypal or otherwise at the meeting point and always before the activity, in cash or by credit/debit card.
When making the booking it is compulsory to fill in the information fields (personal, identification and contact details, etc.) for the insurance to come into effect when the activity takes place. The mere fact of booking implies full acceptance of the general and specific conditions of use.
All the contracting parties must be of legal age. In the case of minors, they must always be authorised by their parents, guardians or legal representative, who to all intents and purposes will be responsible for the minors. This authorisation will be reflected in the document that WONDER TOURS S.L. will present for signature at the beginning of the activity. The minimum age for this activity is 10 years according to local legal regulations. The purchaser declares responsibly that no participant will be under this age at the time of purchase.
– BY OR ON BEHALF OF THE CLIENT
In the event that the client, due to their own will, lack of physical fitness, lack of knowledge of the activity, not being in optimal conditions for its development, not having the essential personal material (such as suitable shoes), or not abiding by the CONDITIONS TO BE TAKEN INTO ACCOUNT by the company, and that they have admitted to reading and accepting, decides not to do the activity or is not allowed to do it for safety reasons, THE MONEY WILL NOT BE REFUNDED IN ANY CASE.
– ON THE PART OF THE COMPANY
In the event of having to suspend the activity and not being able to replace it with another of a similar nature, due to extreme weather conditions, adverse climatology, adverse hydraulic flows or due to safety reasons, 75% of the cost of the activity will be refunded to the client, the remaining 25% will be paid for management, organisation and the guide’s salary. Cancellations with more than 72 hours notice will be refunded in full.
REQUIREMENTS TO BE TAKEN INTO ACCOUNT
-You must be in normal physical condition and have knowledge of the activity you are going to do.
-The footwear for THE ACTIVITY must be comfortable trainers, trainers or boots with non-slip soles.
-For carrying out THE ACTIVITY, wear comfortable clothing, warm clothes, mackintosh, gloves, hat, etc.
-You should protect yourself from the sun’s rays with sun cream.
-There is no minimum age for the activities, it will be necessary to be between a weight NO more than 110 kg and NO less than 40 kg in all cases, the guide will be the one who will give his approval, according to the physical and mental conditions of the child and the activity to be performed, with the prior authorization of the parent or guardian who will have to perform the activity and accompany the child.
- The tour will not start until all participants have developed the basic skills to be able to do the ROUTE in complete safety.
The Segway insurance does not include coverage for the following concepts: damage to the Segway due to collision, theft, acts of vandalism, theft of personal belongings, death or damage to the User.
CHECKING THE CONDITION OF THE VEHICLE
WONDER TOURS S.L. procedures establish that the vehicle will be checked at the time of rental and upon return to identify any damage and determine liability.
When the User collects their Segway, WONDER TOURS S.L. must check the vehicle and note any damage identified on the rental contract.
When the User returns the vehicle, it must be checked again and the damage must be compared with the check-out list of the vehicle. If the check-in list shows damage that was not on the check-out list, this damage shall be borne by the User.
In the event of damage to the vehicle or accident, the User is obliged to complete an accident report whether he/she is responsible or not, with or without identification of a third party and must send it, within a period not exceeding 5 days, counting from the date on which the accident occurred, to the Insurance Department at our head office in Madrid.
Segway Trip will inform the injured person of the documentation to be presented for the procedure. The injured person will have to fill in the claim form that will be provided in our offices.
PROCESSING OF THE CLAIM FORM
Our claims coverage department will analyse the claim report and the corresponding documentation and, if the complexity of the claim requires it, will appoint a medical expert to issue the corresponding reports. Likewise, it will request VIA EMAIL TO THE INJURED PERSON any documentation deemed necessary for the correct assessment of the claim.
Within a period of no more than 5 working days from when all the necessary information/documentation is available (including the declaration of incapacity made by the labour authority in those cases where this corresponds), our accident department will proceed to make an offer of payment to the insured party (or beneficiary where applicable). In the event that the insured person accepts the amount offered, the payment will be made within a period of no more than 48 hours after the aforementioned agreement has been reached, and the insured person or beneficiary will have to sign the settlement.
In the event of disagreement, within the same period, a formal offer of the aforementioned amount will be made, leaving the insured person or beneficiary free to claim the rest by the means he considers appropriate.